Applications such as Norton’s Internet Security, Zone Alarm, PAL Evidence Eliminator, or other firewall or privacy protection software can interfere with the Firstgiving secure log in process.

If you have one of these products installed, you’ll need to make some modifications in order to log in to Firstgiving. Please follow these instructions:

• For Norton Internet Security or Norton  Firewall, follow the instructions from  Symantec here.
• For McAfee, follow the instructions from McAfee here.
• For ZoneAlarm Pro, select Privacy (in left margin) then, under the Site List tab, add www.firstgiving.com, allowing Session and Persistent Cookies, and Private Header (with 3rd Party Cookies disallowed and Web Bugs disabled).
• For other security or firewall software, visit the supplier’s site for technical assistance.

If you’re still having problems logging in, you might need to check your internet cookie settings.

What’s an internet cookie?

It’s a tag that lets our server remember which user is which. It helps us to identify returning visitors, allows you to access your secure account area and helps pages load faster on your computer.

How do I check my internet cookie settings?

Internet Explorer 6.0+ for Windows
1. In the Tools menu, select Internet Options
2. Go to the Privacy tab
3. Set the privacy to Medium
4. Press OK

Internet Explorer 5.x for Windows
1. In the Tools menu, select Internet Options
2. Go to the Security tab
3. Press Custom Level
4. Scroll down to the Cookies options
5. Enable “Allow cookies that are stored on your computer”
6. Enable “Allow per-session cookies (not stored)”
7. Press OK and Yes to save the settings
8. Press OK

Internet Explorer for Mac
1. In the Explorer menu, select Preferences  (for versions 5.0 and under, it in the Edit menu)
2. Go to the Receiving Files, then Cookies category
3. Make sure the “When receiving cookies” is set to Never ask
4. Press OK

Mozilla Firefox or Netscape 7.2 for Windows
1. In the Tools menu, select Options
2. Click on Privacy, then Cookies
3. Make sure that “Allow sites to set cookie” is checked and that “for the originating web site only” is not checked
4. Press OK

Mozilla or Netscape 7.0 for Windows
1. In the Edit menu, select Preferences
2. Click on Privacy & Security
3. Click on Cookies
4. Select Allow all cookies
5. Press OK

Netscape 8.0 for Windows
1. In the Tools menu, select Options
2. Click on Site Controls
3. Make sure that “Allow cookies” is checked
4. Press OK

AOL 9.0 for Windows
1. From the AOL Toolbar, select Settings
2. Select Internet [Web] Options
3. Select Use your Internet Explorer Settings to set advanced browser options
4. Select the Privacy tab
5. Set the privacy to Medium
6. Press OK

AOL 7.0 or AOL 8.0 for Windows
1. From the AOL Toolbar, select Settings
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Privacy tab
5. Set the privacy to Medium
6. Press OK

Safari for Mac
1. In the Safari menu, select Preferences
2. Click on Security
3. Make sure that Accept Cookies is set to Always
4. Close the window

Mozilla Firefox for Mac
1. In the Firefox menu, select Preferences
2. Click on Privacy, then Cookies
3. Make sure that “Allow sites to set cookie” is checked
4. Press OK

Netscape for Mac
1. In the Netscape menu, select Preferences
2. Go to the Privacy & Security, then Cookies category (for Netscape 6.0, it is in the Advanced section)
3. Make sure that “Allow all cookies” is checked
4. Press OK

Opera for Windows
1. In the Files menu, select Preferences
2. Click on Privacy
3. In the Cookies section, make sure that the options “Automatically accept all cookies” and “Accept from any servers” are selected
4. Press OK

Still having trouble? contact us